Q1: Is there a fee to join the President’s Club program?
A: No. Membership is FREE.
Q2: How can I sign up for the President’s Club program?
A: You can sign up to the President’s Club in one of two ways:
1. Online. Click here.
2. Request an application form at the reception desk at Algoma’s Water Tower Inn & Suites.
3. Contact the Sales Department by phone at 1 (888) 461-7077 ext 7600 and we’ll send you an application form, either by fax or by mail.
Q3: When do I start to accumulate nights towards my Just Rewards?
A: Membership commences on the day you sign up to our program, and nights are credited from that date forward until your anniversary date. Your anniversary date will always be a year from your original sign-up date.
Q4: What rewards can I earn if I stay multiple nights?
A: For a summary of the President’s Club Rewards and how you can earn them through staying multiple nights, please click here.
Q5: How do I redeem my room night credits for the President’s Club Rewards I’ve earned?
A: On the anniversary date of your membership sign-up, the Inn will email you to determine which reward you would like to redeem based on the number of room nights you have accumulated. The Inn will then redeem your points and send you your chosen reward. Rewards must be chosen within 90 days of receipt of the Membership Renewal Email.
Q6: What is the difference between a calendar year and a membership year in terms of the program?
A: The President’s Club calendar year runs from January 1 to December 31. During this period, President’s Club Rewards are available to members.
A membership year pertains to the period in which your Rewards are active. The membership year commences on your sign up date and runs 12 months after that date.
Q7: Can I collect rewards on other reservations that I make for clients?
A: A President’s Club membership is for your sole use and cannot be utilized by anyone other than you.
Q8: Why is my credit card information required when signing up for the President’s Club program?
A: Your credit card information is needed in order for you to receive many of the President’s Club benefits, such as: guaranteed reservations, one minute check-in and express check-out services (to name a few). This information is kept confidential and is important to help identify you as a valued President’s Club Rewards member.
Q9: Do I need to quote my President’s Club membership number when making a reservation?
A: No. We will manage your membership internally at Algoma’s Water Tower Inn & Suites.
Q10: Can I view my membership profile online?
A: Currently, membership profiles cannot be viewed via our website. However, should you wish to inquire about your profile - whether it be regarding information updates, membership status or number of nights acquired - you can contact our Sales Department, and they will be happy to assist you.
Q11: How do I redeem my complimentary breakfast?
A: At time of check-in, you will be issued a voucher for each day of your stay for your breakfast. The voucher must be presented at the Casey's Café.Bar at time of redemption.
Q12: When do my benefits and reward entitlements expire?
A: Your membership expires at the end of your anniversary date. Members will be renewed automatically on their anniversary date. (Your anniversary date is the original date of sign-up.)
Q13: Does my reward level status carry over from one membership year to the next?
A: On your anniversary date you will receive your preferred Yearly Reward based on the membership level you achieved in the previous membership year. Following your anniversary date, you will continue to receive all President's Club FREE benefits (click here). Your membership level will be re-calculated on your following anniversary date based on the nights you have stayed in the past membership year.
Thank you for the welcome package - it made us feel special. :) It really does feel like a resort. Great idea to have a lunch box for the train ride. I will recommend it to others - healthy and delicious!- Gina and John Bokor